RETURNS POLICY

RETURNS & EXCHANGES

We want you to love your TINOK order. If something isn't right, here's how we can help. 

CHANGE OF MIND RETURNS

If you change your mind, we accept returns within 14 days of delivery, provided the item is:

• In its original packaging 
• Unused and in its original condition
• Accompanied by proof of purchase

To initiate a return, email info@tinok.com.au with your order number and reason for return. We'll confirm the return address and next steps within one business day.

Return postage costs are the responsibility of the customer. We recommend using a tracked service, as we cannot accept responsibility for items lost in transit.

Once your return is received and inspected, your refund will be processed to your original payment method within 5–7 business days.

EXCHANGES

We're happy to exchange your order for a different colour. Exchanges follow the same conditions as returns above — item must be unused, and in original packaging within 14 days of delivery. 

Email info@tinok.com.au to arrange an exchange. Subject to availability.

FAULTY OR DAMAGED ITEMS

If your item arrives faulty or damaged, please contact us at info@tinok.com.au within 7 days of delivery with your order number and photos of the issue. We'll arrange a replacement or full refund at no cost to you, in accordance with your rights under the Australian Consumer Law.

GIFT CARDS

Gift cards are non-refundable and cannot be exchanged for cash. 

QUESTIONS?

Reach us at info@tinok.com.au — we aim to respond within one business day.