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Privacy policy

1. INTRODUCTION

This document sets out the privacy policy of Cactus Ave Pty Ltd trading as TINOK ABN 65 605 352 305 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

We take our privacy obligations seriously and we’ve created this privacy policy to explain how we collect, store, hold, maintain, use and disclose personal information.

We are committed to protecting your personal information and reducing the risk of serious invasions of privacy, so you can contact us using the details below if you have any questions or concerns.

By providing personal information to us, you consent to our collection, storage, holding, maintenance, use and disclosure of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website, and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

2. TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include the following:

  1. name;
  2. mailing or street address;
  3. email address;
  4. social media information;
  5. telephone number and other contact details;
  6. age;
  7. date of birth;
  8. credit card or other payment information;
  9. order, purchase and delivery information;
  10. information about your business or personal circumstances;
  11. information in connection with customer surveys, questionnaires, reviews, competitions, giveaways and promotions;
  12. your device identity and type, IP address, geo-location information, page view statistics, advertising data, cookie data and standard web log information;
  13. information about third parties, where you provide that information to us;
  14. any other information provided by you to us via our website, social media pages, online store, customer service channels or otherwise required by us or provided by you; and
  15. information about your baby or child (such as age or product usage preferences) where voluntarily provided.

3. PERSONAL INFORMATION OF MINORS

We do not knowingly collect personal information from individuals under the age of 18 without the consent of a parent or guardian.

If you are under the age of 18, you should only provide personal information to us with the consent of your parent or guardian.

If we become aware that we have collected personal information from an individual under the age of 18 without appropriate consent, we may take reasonable steps to delete that information or seek consent from a parent or guardian.

Parents or guardians may contact us using the details set out in this privacy policy if they believe their child has provided personal information to us, or if they wish to access, correct or request deletion of their child’s personal information.

4. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information either directly from you, or from third parties, including where you:

  1. contact us through our website, online store, social media pages or customer service channels;
  2. purchase, receive or enquire about products or services from us;
  3. create an account, subscribe to our mailing list, complete a form, or submit an enquiry through our website;
  4. place an order, make a payment, arrange delivery, return a product, or otherwise interact with our online store;
  5. communicate with us via email, telephone, SMS, social media platforms or otherwise;
  6. enter a competition, giveaway or promotion, complete a customer survey or questionnaire, or submit a review or other content to us;
  7. interact with our website, social media pages, services, content and advertising; and
  8. invest in our business or enquire as to a potential purchase of our business.

We may also collect personal information from you when you use or access our website, online store or social media pages. This may be done through web analytics tools, cookies, pixels, tags or other similar tracking technologies that allow us to operate our website, remember your preferences, understand how users interact with our website and online content, and support marketing and advertising activities.

Cookies are small files that store information on your computer, mobile phone or other device and enable the creator of the cookie to identify when you visit different websites or interact with online services. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser. However, some parts of our website or online store may not function properly if cookies are disabled.

5. USE OF YOUR PERSONAL INFORMATION

We collect and use personal information for the following purposes:

  1. to provide products, services or information to you;
  2. to process and fulfil orders, payments, delivery, returns, exchanges and customer service requests;
  3. to manage your account, online purchases, enquiries and communications with us;
  4. for record keeping, internal business, operational and administrative purposes;
  5. to provide information about you to our employees, contractors, service providers, delivery providers, payment processors, website providers, marketing providers, consultants, agents or other third parties for the purpose of operating our business and providing products or services to you;
  6. to improve and optimise our website, online store, product range, service offering, marketing activities and customer experience;
  7. to manage surveys, questionnaires, reviews, competitions, giveaways and promotions;
  8. to comply with our legal obligations, resolve disputes, respond to regulatory requests, protect our lawful interests, or enforce our agreements with third parties;
  9. to send you marketing and promotional messages and other information that may be of interest to you, including for the purpose of direct marketing, in accordance with the Spam Act 2003 (Cth) and any other applicable laws. In this regard, we may use email, SMS, social media, online advertising or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided, such as an unsubscribe link, or by contacting us;
  10. to send you transactional, administrative and service-related messages, reminders, notices, order updates, delivery updates, security alerts and other information requested by you;
  11. to ensure product safety, compliance testing, and quality improvements (including with manufacturing partners); and
  12. to consider an application for employment or engagement from you.

We may disclose your personal information to cloud providers, payment processors, delivery providers, website and ecommerce providers, analytics providers, marketing providers, contractors, consultants and other third parties located inside or outside Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with the Australian Privacy Principles, where required by applicable law.

6. MARKETING COMMUNICATIONS

We may send you marketing communications by email, SMS, social media, online advertising or mail where permitted by law.

You can opt out of receiving direct marketing from us at any time by using the unsubscribe link or opt-out instructions in the relevant message, or by contacting us.

Even if you opt out of marketing, we may still send you transactional, administrative or service-related messages, such as order updates, delivery updates, security alerts or responses to your enquiries.

7. AUTOMATED DECISION-MAKING

We may use automated systems, including tools provided by our ecommerce, payment, fraud prevention, marketing or website service providers, to assist us with the operation of our website and online store.

These systems may use personal information to assist with matters such as order processing, payment verification, fraud prevention, customer segmentation, marketing, product recommendations and website analytics.

We do not intend to use automated systems to make decisions that could reasonably be expected to significantly affect your rights or interests without human review.

If we do use automated systems to make a decision that could reasonably be expected to significantly affect your rights or interests, you may contact us using the details set out in this privacy policy to request further information about that decision or to request human review.

8. SECURITY

We take reasonable steps to ensure your personal information is secure and protected from misuse, interference, loss, unauthorised access, modification or disclosure.

Our information technology systems are password protected, and we use a range of administrative, operational and technical measures to protect these systems. These may include access controls, secure third-party service providers, staff confidentiality obligations, and payment processing through third-party payment providers.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the security of your personal information.

9. HOW LONG WE KEEP PERSONAL INFORMATION

We keep personal information for as long as reasonably necessary for the purposes described in this privacy policy, including to provide products and services, manage orders and customer accounts, comply with legal obligations, resolve disputes and maintain business records.

When we no longer need personal information, we will take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted by law to keep it.

10. LINKS

Our website, online store, social media pages or other online content may contain links to other websites or platforms, including third-party websites, social media platforms, payment providers, delivery providers or other service providers.

Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices, content or security of those linked websites or platforms, and we suggest you review their privacy policies before using them or providing personal information to them.

11. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below and include your name and contact details.

We may need to verify your identity before providing you with access to your personal information. In some cases, we may be unable to provide you with access to all of your personal information, including where an exception applies under applicable privacy laws. Where this occurs, we will explain why.

We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the contact details set out below and we will take reasonable steps to correct it.

12. COMPLAINTS

If you wish to complain about how we handle your personal information, or if you believe your privacy has been seriously invaded, please contact us using the details provided below and include your name, contact details and details of your complaint.

We will investigate your complaint promptly and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

13. CONTACT US

For further information about our privacy policy or practices, to access or correct your personal information, or to make a complaint, please contact us using the details set out below:

Name: Cactus Ave Pty Ltd trading as TINOK
Email: info@tinok.com.au

Our privacy policy was last updated on 6 June 2026.